Sometimes, with even the best intentions on both sides, a problem arises with your dentist or the treatment performed. That’s where the ODA can offer you some assistance.

The ODA Patient-Dentist Mediation Process is a free service that exists for the benefit of the patient and dentist. With the voluntary agreement of both parties to enter mediation, it can be an effective and impartial means for resolving problems.

The Ontario Dental Association’s mediation service is only available to the patients of ODA member dentists.

Mediation Brochures

• A Patient's Guide to the Mediation Process (PDF) 74KB
• Patient Mediation and Privacy (PDF) 3MB

Please send your questions, complaints or concerns to:

Ontario Dental Association
Attention: Mediations
4 New Street
Toronto, Ontario M5R 1P6
Phone: 416-922-3900
Fax: 416-922-9005
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it