Description
Are you a dynamic leader with a passion for delivering exceptional patient experiences and guiding a growing team? Do you have the expertise to manage day-to-day operations, foster a cohesive and efficient environment, and drive performance in a modern dental office? If so, we want you on our team!
Family Dentist Tree is seeking a full-time Office Manager to take charge of our front office operations in our dental facility in downtown Oakville. This role is ideal for someone with strong leadership abilities, a proactive attitude, and the skills to thrive in a fast-paced, patient-centered environment.
Key Responsibilities:
- Team Leadership: Lead and mentor a growing administrative and clinical team, ensuring a collaborative and high-performing workplace.
- Patient Experience: Ensure all patient interactions are handled professionally and compassionately, addressing concerns and maintaining an exceptional standard of care.
- Scheduling & Coordination: Oversee appointment scheduling, optimize patient flow, reduce cancellations, and maximize office productivity.
- Staff Training & Development: Train and support staff, promoting professional growth and maintaining efficiency across the team.
- Performance Management: Monitor and analyze KPIs, including patient satisfaction, production, and accounts receivable. Provide actionable insights to leadership.
- Compliance & Policy Management: Update office policies and ensure compliance with industry regulations and standards.
- Project Management: Collaborate with marketing, administrative, and clinical teams to implement new initiatives and drive office growth.
- Reception & Front Office Duties: Step in to assist with front desk responsibilities as needed, including managing calls, scheduling, and financial arrangements.
- Office Organization: Ensure seamless day-to-day operations, including supply management, vendor coordination, and maintaining a well-organized workspace.
Qualifications
- Mandatory: At least 4–6 years of experience as an administrative lead, treatment coordinator, or similar role, in a Canadian dental office.
- Preference: Strong proficiency with ABELDent software.
- Proven ability to lead and grow a team in a fast-paced environment.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent verbal and written communication skills.
- In-depth understanding of dental insurance processes and patient billing.
- A results-driven mindset with a focus on continuous improvement.
Why Join Us?
Work in a modern facility in the heart of downtown Oakville.
Be part of a supportive and collaborative team committed to growth and excellence.
Lead a growing practice where your contributions will make a tangible impact on patient care and team success.
If you’re ready to take the lead in a thriving dental practice, apply now and become an integral part of the Family Dentist Tree team!
How to Apply
Please forward your resume to:
careers@familydentisttree.ca