Key Takeaways

  • Having good dental health always matters, especially during the pandemic.
  • Dentists believe dental care is health care and will treat anyone regardless of vaccination status.
  • Dentists are trained infection and control professionals who are committed to keeping you safe during your visit.
  • Dentists can not share their staff’s vaccination status under the Personal Health Information Protection Act. They also do not have to disclose their own.

We’re now into year three of the pandemic and even though public health measures are easing, dentists are keeping the enhanced safety measures created in response to COVID-19 in place. That means you can still expect to be pre-screened before your appointment, asked to keep your mask on before and after treatment, and stay physically distanced in the waiting room, along with other safety measures. It’s for everyone’s protection.

Dental problems are easier and less expensive to treat before you can see or feel them, which is why it’s important to resume your regular appointments so that your dentist can catch any problems early. Call your dentist and find out what your options are. Because the last thing you need this year is a toothache.

Dentists are working hard to keep you protected

Dentists must follow the updated safety guidance from the Royal College of Dental Surgeons of Ontario and information from the Chief Medical Officer of Health when providing care during the pandemic. Here’s what you can expect at your next appointment.

  • Appointments will be spaced out to allow physical distancing and disinfecting between patients. This might mean less flexibility when scheduling your appointment.
  • You will be screened for COVID-19 symptoms both before your appointment and upon arrival at the dental office. Your temperature may be taken with a touchless thermometer when you arrive for your appointment.
  • You will be asked to wear a mask or face covering while in the office except during treatment.
  • Dentists can not share their staff’s vaccination status under the Personal Health Information Protection Act. They also do not have to disclose their own.
  • Dental staff will be wearing more PPE than normal.
  • Your office may ask that you come alone. There may be exceptions for small children and people who require assistance. If a parent or caregiver is allowed, they will also be subject to screening measures.
  • You may be asked to call when you arrive and wait outside the dentist’s office until your appointment. You would be notified when you can enter.
  • The waiting room will not be open to everyone. Chairs will be spaced two metres (or six feet) apart. There will be no magazines, toys, or any other non-essential items in the dental office.
  • Patients must clean their hands with a 70- to 90-per cent alcohol-based solution or soap and water when entering and leaving the dentist’s office.
  • Your dental office may decide to keep its bathrooms closed to patients. If the bathrooms remain open, they’ll be disinfected between patients.
  • Plan to pay by touchless payment, such as credit card or Interac.
  • Please stay home if you have flu-like symptoms (fever, cough, or difficulty breathing) or have been exposed to someone with COVID-19. If you are sick and have an upcoming dental appointment, call your dental office to report symptoms, reschedule, or ask about other care options.

Thank you for your patience, understanding and help in keeping our offices safe for everyone. We’re all in this together.

Frequently Asked Questions