Description
Senior Dental Office Manager
Harbour Dental Centre & Lake Dental Centre | Downtown Toronto
Full Time | Permanent Position | Competitive Compensation
About Our Practices
We are seeking an experienced, motivated and highly organized Senior Dental Office Manager to join our leadership team and oversee the operations of two established dental practices in downtown Toronto.
Harbour Dental Centre has been serving the downtown Toronto community for over 12 years and operates with five treatment operatories. This will be the primary location for the successful candidate.
Lake Dental Centre, our second location, has been operating for approximately five years and features two treatment operatories. This location will require additional managerial oversight and operational support.
What Makes Our Practice Unique
Our clinics provide a broad range of general, surgical and advanced restorative dental services, with a particular emphasis on comprehensive and complex treatment.
Our clinical team includes several associate dentists and two practice owners. One of the owners is a certified specialist in prosthodontics, while the other focuses primarily on surgical and implant dentistry.
A significant portion of our clinical work involves sophisticated multidisciplinary treatment, including:
- Full arch implant rehabilitations, including dual arch All on X treatment.
- Comprehensive full mouth crown and bridge rehabilitations.
- Advanced implant surgery and implant supported prosthetics.
- Complex restorative and prosthodontic treatment.
- Cosmetic dentistry, including porcelain veneers and comprehensive smile transformations.
These treatments often involve extensive planning, multiple appointments, coordination between clinicians and dental laboratories, and detailed communication with patients.
We are looking for a manager who appreciates the complexity of this environment and understands the importance of organization, attention to detail, patient communication and exceptional service.
Key Responsibilities
- Oversee daily operations at Harbour Dental Centre, with additional managerial oversight of Lake Dental Centre.
- Lead, support, motivate and manage our clinical and administrative teams.
- Oversee staff scheduling, recruitment, onboarding, training and performance management.
- Coordinate efficient scheduling and administrative support for comprehensive restorative, surgical and implant treatment.
- Work closely with clinicians and treatment coordinators to ensure smooth patient experiences throughout complex treatment plans.
- Monitor key practice performance indicators, including production, collections, scheduling efficiency, patient retention and treatment acceptance.
- Oversee insurance coordination, accounts receivable, billing and administrative workflows.
- Maintain effective communication between the clinical team, administrative team, dental laboratories and practice owners.
- Identify operational challenges, develop practical solutions and continuously improve practice efficiency.
- Serve as a primary point of contact for daily operational matters, demonstrating sound judgment, initiative and accountability.
- Maintain high standards of professionalism, patient confidentiality and service excellence.
Required Qualifications
- Minimum of two years of experience in an office management or practice management position.
- Demonstrated leadership experience, including staff supervision, team development and conflict resolution.
- Strong organizational, communication and problem solving skills.
- Ability to manage competing priorities in a busy professional environment.
- Experience with scheduling, financial administration and operational oversight.
- Ability to work independently, take initiative and make informed decisions.
- Professionalism, reliability, discretion and a commitment to exceptional patient care.
Preferred Qualifications
- Previous management experience in a dental practice, particularly one providing comprehensive restorative, implant or surgical treatment.
- Previous experience as a Dental Assistant (DA) or Registered Dental Hygienist (RDH) is considered a strong asset.
- Experience or training with Paradigm Clinical dental practice management software is highly desirable.
- Familiarity with comprehensive treatment coordination, dental insurance processing and dental practice financial systems.
- Experience managing multiple dental practices or locations.
What We Offer
- A leadership opportunity within two established downtown Toronto dental practices.
- Exposure to advanced surgical, implant and prosthodontic dentistry.
- An opportunity to work alongside experienced dental specialists, surgeons and associate dentists.
- A professional, collaborative and patient focused clinical environment.
- The opportunity to make meaningful contributions to practice operations, team development and continued growth.
- Competitive compensation based on experience and qualifications.
- Long term professional growth and development opportunities.
Start Date and Transition
We are looking to fill this position as soon as possible.
The successful candidate will have the opportunity to work alongside our current manager during a structured transition and training period. This will provide a comprehensive introduction to our team, practice management systems, daily operations and administrative responsibilities, allowing for a smooth handover and continuity across both locations.
Position Details
Primary Location: Harbour Dental Centre, Downtown Toronto
Secondary Location: Lake Dental Centre, Downtown Toronto
Employment Type: Full Time, Permanent
Start Date: As soon as possible
How to Apply
Interested candidates are invited to submit their resume along with a brief introduction outlining their management experience, dental background and relevant qualifications.
We are looking for a dedicated professional who takes pride in leadership, values teamwork and is motivated to contribute to the continued success of our practices.
Qualifications
- Minimum of two years of experience in an office management, dental practice management or comparable leadership position.
- Demonstrated experience supervising employees, managing teams, resolving conflicts and maintaining accountability.
- Strong leadership, organizational, communication and problem solving skills.
- Experience overseeing scheduling, administrative operations, financial workflows and practice efficiency.
- Ability to manage multiple priorities in a busy clinical environment.
- Excellent interpersonal skills, professionalism, attention to detail and sound decision making.
- Ability to work independently, take initiative and proactively resolve operational challenges.
- A strong commitment to exceptional patient service and maintaining a positive workplace culture.
**Preferred Qualifications:**
- Previous dental office management experience, particularly in practices offering comprehensive restorative, surgical or implant dentistry.
- Previous clinical experience as a Dental Assistant (DA) or Registered Dental Hygienist (RDH) is considered a significant asset.
- Experience or formal training with Paradigm Clinical dental practice management software by Logic Tech Corp is highly desirable.
- Familiarity with treatment coordination, dental insurance processing, accounts receivable, collections and practice performance reporting.
- Experience managing multiple dental practice locations.
- Understanding of complex dental treatment workflows, including implant surgery, full mouth rehabilitation and comprehensive restorative dentistry.
We are looking for a dedicated professional who takes pride in leadership, values teamwork and is motivated to contribute to the continued success of our practices.