Description
Dental Receptionist / Dental Administrator
We are looking for a friendly, organized, and experienced Dental Receptionist / Dental Administrator to join our dental practice in Ottawa. The ideal candidate is professional, patient-focused, detail-oriented, and enjoys working as part of a team.
Responsibilities include:
- Greeting and welcoming patients in a professional and friendly manner
- Managing patient appointments, scheduling, confirmations, cancellations, and recalls
- Answering telephone calls and responding to patient inquiries
- Managing patient records and maintaining accurate information
- Processing payments and handling day-to-day front-desk responsibilities
- Submitting and following up on dental insurance claims and predeterminations
- Direct billing and assisting patients with insurance-related questions
- Following up on outstanding accounts and patient balances
- Coordinating treatment appointments and communicating treatment plans with patients
- Maintaining an organized and efficient reception area
- Working closely with the dentist, dental assistants, hygienists, and the rest of the team
- Providing an exceptional patient experience from the first phone call through the completion of treatment
Qualifications
- Previous experience working as a dental receptionist or dental administrator is preferred
- Experience with Abeldent is an asset
- Strong knowledge of dental terminology and dental office procedures
- Experience with dental insurance, predeterminations, and direct billing is an asset
- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Ability to multitask and work efficiently in a busy dental environment
- Professional, positive, and patient-focused attitude
- Reliable, punctual, and detail-oriented
- Comfortable working independently as well as part of a team
- Previous experience with CDCP and/or other dental benefit programs is an asset
We are looking for someone who is interested in a long-term position and who will contribute positively to our team and the patient experience.
How to Apply
Please submit your resume along with a brief introduction outlining your dental reception/administrative experience, availability, and why you feel you would be a good fit for our practice.
Only candidates selected for an interview will be contacted.
[email protected]